London Heathrow airport is one of the world’s business airport in terms of international passengers traffic in second in the world in total passengers traffic. This airport is an example for efficient utilization of resources, terrific operational strategy.
Posts under ‘Operations’
Total Quality Management (TQM)
This is an operation strategy used to achieve high level of performance and quality. The three principal of TQM are
1) Customer satisfaction
2) Employee involvement
3) Continuous improvement in performance
The TQM Wheel
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Product Planning using Quality Functional Deployment
Quality Functional deployment (QFD) is very important process to covert the demand of the consumer in the quality of the product to deploy those quality constraints into the entire manufacturing process or on subset of the manufacturing process. Initially this method was used in manufacturing, but later adopted into the service sector and lot of [...]
