This is an operation strategy used to achieve high level of performance and quality. The three principal of TQM are 1) Customer satisfaction 2) Employee involvement 3) Continuous improvement in performance The TQM Wheel Ref google.load(‘orkut.share’, ’1′); google.setOnLoadCallback(function() { new google.orkut.share.Button({ lang: ‘en’, style: google.orkut.share.Button.STYLE_REGULAR, title: ‘Total Quality Management (TQM)’,summary: (‘This is an operation strategy [...]