I am a CEO » TQM http://www.iamaceo.com All about Entrepreneurship & Strategy Tue, 30 Aug 2011 11:03:55 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Total Quality Management (TQM) http://www.iamaceo.com/operations/total-quality-management-tqm/ http://www.iamaceo.com/operations/total-quality-management-tqm/#comments Tue, 24 Nov 2009 11:54:30 +0000 sanil http://www.iamaceo.com/?p=99 This is an operation strategy used to achieve high level of performance and quality. The three principal of TQM are

1) Customer satisfaction
2) Employee involvement
3) Continuous improvement in performance

    The TQM Wheel

    TQMWheel

    Ref

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